Return & Refund Policy

At CubbyCareShop, we want you to be completely satisfied with your purchase. We understand that shopping online for baby products requires trust, and your happiness is our priority.

This Return & Refund Policy outlines how we handle returns, exchanges, and refunds.

🔁 1. Eligibility for Returns

You can request a return within 14 days of receiving your order if:

  • The item is unused, unwashed, and in its original packaging

  • The product includes all tags, manuals, and accessories

  • You have a valid proof of purchase (order number or receipt)

🍼 Note: For hygiene and safety reasons, certain baby products cannot be returned once opened — this includes:

  • Pacifiers, feeding bottles, teething toys, and nursing items

  • Personal care products (lotions, baby wipes, etc.)

  • Any item marked as “Final Sale” or “Non-returnable”

📦 2. How to Request a Return

To start a return, please contact us at support@cubbycareshop.com with:

  • Your order number

  • The reason for return

  • Clear photos (if the item arrived damaged or defective)

Our team will review your request and provide a return shipping address and instructions (if eligible).

💸 3. Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

🔄 4. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange a product for the same item, email support@cubbycareshop.com and include:

  • Your order number

  • Photo evidence of the issue

🚚 5. Return Shipping

  • Customers are responsible for paying their own shipping costs for returning items (unless the return is due to a defect or mistake on our part).

  • We recommend using a trackable shipping service or purchasing shipping insurance. CubbyCareShop is not responsible for lost return shipments.

🕒 6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank — processing time may vary.
    If you’ve done all of this and still haven’t received your refund, please contact us at support@cubbycareshop.com.

🛍️ 7. Damaged or Defective Products

If your product arrives damaged or defective, please reach out to us within 48 hours of delivery with clear photos.
We’ll send a replacement or issue a full refund — no extra cost to you.